Compuware Corporation makes IT rock around the world, helping CIOs optimize IT performance to achieve business goals. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 92 percent of the Fortune 50 companies. Learn more about Compuware at http://www.compuware.com.
As the leading worldwide provider of Business Service Delivery solutions, our software and professional services improve business results by proactively ensuring user productivity and application performance across the enterprise. The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.
Position Description & Responsibilities :
A Project Manager manages small to large-scale projects using Compuware's project management methodology and tools, identifies project and financial risks and recommends solutions. They coordinate and spearhead the development and preparation of proposals. The Project Manager is in charge of maintaining good relationships with customers (internal and external) and making sure that work is carried out efficiently and professionally. They conduct rigorous follow-ups with customers to ensure that projects are delivered on time and within budget. They are also in charge of planning and leading project meetings.
Primary Roles/Responsibilities:
* Develops proposals and defines solutions in collaboration with customers, the delivery teams, and Products and Services Management.
* Monitors the project status and communicates on the progress of the project to the customers and Compuware management.
* Manages the scope of the project, the contract compliance and the billing follow-up with the client.
* Prepares and manages the project, including the identification of the clients' needs and resources, milestones, deliverables and deadlines.
* Ensure good and effective communication and collaboration between team members working on the project
* Organize and coordinate assignments for the project team (briefings, reports, etc.)
* Implement PMO processes and use the templates
* Guide and oversee the project on a day-to-day basis
* Coordinate the customer approval process for each step of the project
* Provide supervision and follow-up for all aspects of the project including deadlines and authorized budgets from customers
* Ensure that projects are completed and delivered on time and meet client expectations
* Oversee requests for changes, corrections, and unresolved issues
* Give account of the work completed on the project and of its overall state of advancement
* Ensure the quality of deliverables
* Ensure that all material used during the project is documented and archived for future reference
* Participates in the definition of project management and software implementation methodologies.
Required Skills/Competencies:
* Bachelor's degree in computer science, MIS or the equivalent.
* PMP certification is an important asset.
* 7 or more years experience in leading and managing complex IT projects.
* Thorough expertise in project management tools and methodologies.
* Proven experience in successful project management as a supplier of software or services that have led to client satisfaction and profitability of the mandate.
* Proven capacity to efficiently communicate and build high-level customer relations.
* Keen sense of customer needs, capacity to analyze and define the customer business needs.
* Capacity to anticipate, identify and solve problems through negotiation and by making use of adequate resources.
* Excellent communication skills in English and French, both written and spoken.
* Demonstrates team spirit and strong sense of leadership.
* Available for travel outside of Canada.
* Knowledge of software products and technical architecture.
* Ability to communicate effectively with a diverse team.
* Strong customer interfacing and negotiating skills.
* Excellent decision-making skills and initiative in solving problems.
